Specialty chemicals company, Clariant Chemicals (India) Limited recently started its Customer Service Center in Surat, an industrial hub for the production of synthetic fibers and man made fabrics.
These state-of-art technical service centers are equipped with world class facilities to provide a comprehensive package of services including:Product Testing, Trouble Shooting, Lab to Lab Reproducibility, Lab to Bulk Reproducibility, Fabric Preparation, Shade Matching, Development of Various Specialty Finishes, Quality Check in terms of fastness properties, eco parameters and technical parameters of products.
Besides Surat, Clariant has also set up its regional service centers in other important locations in India - Panipat, Tirupur and Bangalore.
In addition to the setting up of regional service centers, Clariant has introduced "Clariant Consultancy Service" which will help customers optimize utility cost, production, and inventory. Some of key activities of the team are:
*To standardize the sources & specifications of dyes and chemicals. Improve the lead times and inventory management of the product.
*Introduce the process control and quality norms.
*Conduct process audit for process optimization and cost reduction.
*Take up projects for the development of new products & value addition for retailers and brands.
* Eco-management with respect to waste disposal.
*Usage to Clariant regional labs and state-of-art technical service centers in Mumbai, Switzerland & affiliate countries.