GOQii, one of the leading preventive healthcare platforms, unveiled its ‘GOQii India Fit’ 2018 report which indicates the erosion of trust towards various stakeholders in the healthcare eco-system. It also throws light on the air quality, fitness levels and lifestyle diseases prevalent in the country and the cities most affected by these factors. The report draws insights from data amongst 2,00,000 GOQii users across the country.
 
As per the report, 92.3% of citizens do not trust the healthcare system in India which includes doctors, hospitals, pharma, insurance companies and diagnostic labs. Hospitals lead the chart with 74% Indians not trusting them followed by pharma companies (62.8%), insurance companies (62.8), medical clinics (52.6%), doctors (50.6%) and diagnostic labs (46.1%). The key reason for the erosion of trust is largely due to a series of failure in the healthcare system, particularly the negligence by hospitals in the recent past. In addition, lack of transparency also came out as the single biggest impediment to the healthcare system in India.
 
The city wise data shows that while people in Chennai and Hyderabad showed a slightly higher trust in the healthcare system as compared to others. People from Pune seem to have the least trust in the healthcare system.
 
On the subject of ‘Health Advice’, 46.2% said they don’t have a family doctor and 73% out of those said they go for second opinions to another doctor. Even out of the 53.8% who said they have a family Doctor, 68% of them said they go for second opinions to another doctor just to be safe.

Indians trust celebrities or public figures’ advice on health. Noted Bollywood actor Akshay Kumar topped the list as the most trusted celebrity or public figure for health advice followed closely by yoga guru Baba Ramdev.
 
Commenting on the report, Vishal Gondal, Founder and CEO of GOQii said, “Indians are no longer silent or docile patients, but instead they are now well informed consumers keen to participate in the care process and demanding dignity and transparency from the healthcare providers. This shift will play a significant role in the evolution of healthcare system in the country.”
 
The report also highlights the changes that Indians would like to see in the healthcare system which include transparency, cheaper healthcare facilities including medicines, quality treatment, price capping for hospital charges and ombudsman for medical practice.