Max Healthcare with its strategic partner, Dell Services, has created an information technology ecosystem with the adoption of Healthcare Information and Management Systems Society (HIMSS).

It has now become the first hospital in India and the sixth in Asia to achieve ‘Stage 6’  on the Electronic Medical Record (EMR) adoption model, HIMSS, which indicated that   a significant portion of patient records are now electronic with minimal usage of paper charts.

The EMR Adoption Model capabilities ranges from limited ancillary department systems for Laboratory, Radiology and Pharmacy (Stage 1) through a paperless hospital environment (Stage 7). The scoring provides peer comparisons for hospitals relating to their IT-enabled clinical transformation status.

Two of Max Healthcare’s flagship hospitals namely Max Super Specialty Hospital East Wing Saket and Max Super Specialty Hospital West Wing Saket have received the certification placing it among the top five percent of hospitals in the world. “The status recognizes Max Healthcare’s innovative use of clinical information technology to improve patient safety, quality and efficiency of care. Further the hospital’s physicians receive pertinent, evidence-based alerts as they enter electronic orders for their patients and a closed loop medication administration system to maximize point of care safety processes, said Dr Ajay Bakshi, CEO & MD, Max Healthcare.

Dr Neena Pahuja, CIO, Max Healthcare said, “Being the first hospital in India to achieve this global recognition is a huge honour for us and reiterates our firm belief that technology is bringing about a fundamental change in the way healthcare is delivered.”

Sid Nair, vice president and Global Head, Healthcare, Dell Services said, “It is a recognition for us as we continue to help our customers maximize the use of IT for the benefit of their patients. Max’s innovative use of technology has been instrumental in enhancing the quality of patient care. We look forward to supporting Max Healthcare as they move further in their transformation journey to become a world class provider of healthcare.”

As Max Healthcare’s technology partner since September 2009, Dell Services manages all IT operations for Max Healthcare, including Infrastructure Management, Data Centre hosting, Applications Portfolio Management, Project Management Office, Clinical Transformation and implementation of Electronic Health Record (EHR).

The EHR implementation project began in 2009 and to date five hospitals (out of twelve) are hosted on the open source WorldVistA EHR, an integrated clinical platform. The EHR system has been integrated (using open source Mirth integration engine) with a home grown HIS (Hospital Information System) application and a Radiology Information System, creating an integrated environment to achieve the strategic objective of a 'paperless' hospital.

In September, 2010, Dell converted the information technology infrastructure of all Max Healthcare facilities into a private MPLS (Multi-Protocol Label Switching) cloud, running remotely from Dell Services data centre in Noida. The cloud infrastructure made Max Healthcare one of the most technologically advanced healthcare chains in India.

Max Healthcare recently received the coveted NASSCOM IT User Award in Healthcare for 2012.