Orange Business Services, the enterprise communications arm of France Telecom, has entered into a partnership with the Royal Government of Bhutan and Regal Information Technology to deliver real time healthcare services to the people of Bhutan. The services will include real-time health advice and 24X7 emergency response facility to the citizens of the country. The project is designed to integrate new services to be offered by the existing Bhutanese healthcare system.

Undertaken by the Bhutanese Ministry of Health, the project aims to provide quality and reliable healthcare to all its citizens. Toward the same objective, Orange Business Services has set up a Health Help Centre (HHC) that will address Health Line Call Centre needs and Emergency Management with an any time-anywhere approach. This is similar to the 911 emergency services offered in the USA.

At the opening ceremony His Excellency Lyonpo Yeshey Zimba, Deputy Prime Minister and also the Minister for  Works and Human Settlements said that Bhutan has a well-established primary health care system. Being a nation dedicated to the benefit of our citizens, it is our endeavour to enable efficient and effective delivery of healthcare in the remotest part of the country through the utilization of information technology. He urged the citizens and visitors of Bhutan to take advantage of this benefit and ensure responsible and wise use of this service.

The new communication infrastructure set-up will enable citizens to have access to a variety of services including a Health Advice Solution, Emergency Response System and a Health Help Line Call Centre for Emergency Management. Orange Business Services has provided similar solutions to large healthcare projects in India and around the world. The solution is provided on a build-operate-transfer model and is being currently managed by Orange Business Services.

Elaborating further, Bala Mahadevan, CEO, Orange Business Services India, said, “Our association with the Bhutanese government is a privilege, and we are glad that they chose us to contribute to a project as important as their national healthcare infrastructure. Our strong domain expertise in healthcare was instrumental in winning this project. Our strong partnership with Regal Information Technology and expertise in managing complex PBX, IP voice based solutions and unified communications & collaboration solutions gave us the unique edge and ability to deliver the best solution.”

There are three companies involved in this national project, including Regal Information Technology (RIT) from Bhutan, which is front-ending the Health Ministry, Orange Business Services, who is setting up the HHC, and Procreate, a Hyderabad-based company for Healthcare & Emergency Management expertise.

Orange Business Services, the France Telecom Orange branch dedicated to B2B services, is a leading global integrator of communications solutions for multinational corporations. With the world’s largest, seamless network for voice and data, Orange Business Services reaches 220 countries and territories with local support in 166.