Waters bagged the 2008 ACE Award for achievements in customer care excellence. The award is given by independent survey firm CustomerSAT in recognition of high customer satisfaction and loyalty.

CustomerSAT has surveyed Waters new and continuing customers globally throughout the year on all aspects of their relationships with Waters, such as quality of repair, time to service and technical competency. Further, the survey firm also analyzed Waters' rigorous feedback and performance monitoring processes designed to meet customer expectations.

"Understanding our customer needs and removing barriers to their success is our top priority," said Dave Terricciano, vice-president, global operations and services, Waters Division.

Today's integrated laboratory instrumentation, informatics and chemistry solutions are optimized for specific applications, requiring a holistic understanding of the total system to resolve issues. Maximum system uptime is a productivity edge that our customers expect and Waters is committed to deliver. Receiving the ACE Award is recognition of the hard work of our field service engineers and their continuing success helping our customers reduce costs, improve productivity and maintain regulatory compliance, he added.

For five decades, Waters Global Services has focused exclusively on optimizing Waters products with superior service, support, and training. Waters' engineers and instructors have the most in-depth and up-to-date knowledge of the advanced science and technologies that provide the foundation for Waters systems.

CustomerSat, a MarketTools Company, is the leading provider of enterprise solutions for measuring, analyzing and managing enterprise-wide action based on customer satisfaction and loyalty feedback.

Waters Corporation is a market leader offering a portfolio of products in separations science, laboratory information management, mass spectrometry and thermal analysis. Waters technology breakthroughs and laboratory solutions provide an enduring platform for customer success.

With revenue of $1.47 billion in 2007 and 5,000 employees, the company is driving scientific discovery and operational excellence for customers worldwide.