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Waters Corp bags Omega Award for engineering service, delivery
Our Bureau, Bangalore | Thursday, June 28, 2007, 08:00 Hrs  [IST]

For the sixth consecutive year, Waters Corporation has been named the recipient of the 2006 Omega NorthFace ScoreBoard AwardSM. This award recognizes Waters commitment to deliver best-in-class services for high performance liquid chromatography (HPLC), UltraPerformance LC (UPLC) and mass spectrometry (MS) systems.

As an independent quality auditing firm, Omega created the NorthFace ScoreBoard Award programme in 2000 to recognize organizations who not only offer exemplary service to their customers, but who also centre their existence on a deep commitment to exceeding customer expectations.

Waters received the award during Omega's annual Symposium for Customer Operations & Relationship Exposition (SCORE) Conference held from June 11-13 at Boston.

"From the time an instrument is purchased, throughout its entire lifecycle, we strive to ensure that our customers receive the best service from Waters," said Dave Terricciano, vice-president, Global Operations and Support of the Waters. "Being recognized six years in a row illustrates our commitment to our customers in helping them manage assets, control costs, improve service quality and maintain regulatory compliance in the laboratory."

For nearly 50 years, Waters' Global Services offering has focused exclusively on optimizing Waters products with superior service, support, and training. Waters' engineers and instructors have in-depth and up-to-date knowledge of the advanced science and technologies that provide the foundation for Waters systems, enabling them to maximize system uptime, increase laboratory productivity, accelerate throughput, speed time-to-market, and exceed compliance requirements.

Waters is known for a portfolio of separations science, laboratory information management, mass spectrometry and thermal analysis, supported by an expert customer services team.

With revenue of $1.28 billion in 2006 and 4,700 employees, Waters is driving scientific discovery and operational excellence for customers worldwide.

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